Membership Terms and Conditions

Last updated on [25/02/2023]

Notice of Membership Terms and Conditions
Solis Health Private Limited, is a company incorporated under the laws of India, having its registered office at N0 58, 15th Cross Road, JP Nagar 2nd phase, Bengaluru, Karnataka – 560078 (Company) has launched “OncoCare”– a paid subscription service (Subscription) open to individuals and families (Members/You). The Subscription includes (a) access to The Solis Health Cancer Support Centre; (b) access to the Solis Health Knowledge Portal; (c) access to services such as patient education workshops, psychosocial therapy, diet and nutrition counselling, yoga, financial counselling; and (d) other complimenting services provided by the Company at its discretion (Services)
These terms and conditions (T&Cs) govern the use of the Company’s website, portal, or any other platform (Platform), in relation to the OncoCare plans by Members or other individuals (Users / You), and the availing of Subscription and Services by Members. These T&Cs constitute a binding and enforceable contract between the Company and you. References to Member in these T&Cs also include a reference to their dependents to the extent applicable, unless specified or indicated otherwise.
  1. General Terms
    1. 1.1. Within these T&Cs Privacy Policy shall mean the Company’s Privacy Policy, which shall be read as a part of these T&Cs.
    2. 1.2. The T&Cs are subject to revision at any time, as determined by the Company, and all changes are effective immediately upon being posted on the Platform, and the Company will periodically inform you of the T&Cs and other policies (including Privacy Policy) and update you of any change in such terms (if any).
    3. 1.3. You agree to not use the Platform or Services for any purpose that is prohibited by these T&Cs or applicable law. Except as otherwise permitted by these T&Cs, you are not allowed to copy, modify, distribute, reproduce, publish, license, transfer, or otherwise use in any manner, in whole or in part, the Platform or the information and materials on the Platform.
  2. Services
    1. 2.1. Access to the Solis Health Cancer Support Centre (Centre): The Company provides access to the Centre, a cancer support, wellness and counselling centre located in Bengaluru, Karnataka. Members will be free to visit the Centre during the regular operating hours and use the library and lounge facility. However, members may not bring guests without obtaining prior permission from the Centre Head. Members understand that access to the Centre may be denied for those who are in violation of the Member Rights and Responsibilities and/or Code of Conduct of the Company and such decisions shall be made at the sole discretion of the Company. The Company also has the right to hold the Member responsible for any damages/theft of Company property that are directly attributable to the actions of the Member and the burden of proof for the same shall remain with the Company.
    2. 2.2. Access to the Solis Health Knowledge Portal (Knowledge Portal): As part of the membership plan, the Company provides access to the Knowledge Portal, a Platform featuring educational health content. Members may use the Knowledge Portal to access general information about various health conditions. However, use of the Knowledge Portal is not intended to replace a full medical evaluation with a physician, confirm a diagnosis or recommend specific treatments. Use of this service is not intended to establish a physician-patient relationship.
    3. 2.3. Access to Services at the Solis Health Cancer Support Centre (Services): The Company provides Members with access to services such as patient education workshops, psychosocial therapy, diet and nutrition counselling, yoga, financial counselling etc. as part of the Subscription.
      1. The Patient Education Workshops are not intended to replace a full medical evaluation with a physician, confirm a diagnosis or recommend specific treatments. Use of this service is not intended to establish a physician-patient relationship.
      2. The advice of the staff at the Centre is not intended to be, nor is a substitute for professional medical advice, diagnosis or treatment provided by the Member’s personal doctor. The Company’s Services have been developed to supplement on-going treatment to help Members in holistic and integrative healing, and navigate their care journey. Moreover, due to the fact that services relate to health, Members should endeavour to confirm their fitness and the best use of the services provided under Services with their personal doctor and evaluate all the services based on their personal needs.
      3. Personalized Diet and Nutrition: Members are required to provide all information relating to their health, current state, medical history, eating habits, allergies and all other necessary information and render all reasonable assistance and cooperation, essential to enable the staff in creating a personalized nutrition plan. Though the dietary plans are personalized considering all information provided by the Member, Members are always advised to consult and confirm such diets with their personal doctor prior to following the same.
      4. Yoga Therapy: It is presumed that when Members sign up for the yoga therapy service, they are of reasonable health required to perform yoga. Members understand that the effect of yoga techniques is subjective to every person and therefore the results of the therapy may vary depending on an individual’s constitution and level of health at the time. Further, Members are advised to remain in consultation with their personal doctor, physician and/or physiotherapist (if previously consulted) prior to performing any yoga techniques suggested under this program. Notwithstanding anything to the contrary stated herein, in all circumstances, the Company expressly disclaims, to the fullest extent permitted by law, all express, implied, statutory and other warranties, guarantees or representations including without limitation, as to the effectiveness of the advice, suggestions and techniques and towards any injury which may be caused/suffered on account of performance of the techniques.
      5. Financial Counselling: All medical cost estimates shared by the Company are meant to be purely indicative in nature and based on past costs incurred in similar circumstances. Such cost estimates are subject to change based on further medical evaluation of the Member at a later stage.
      6. The Company’s staff shall undertake their best efforts to ensure the provision of effective services to all Members. However, when it comes to healing and treating people, results are subject to individual responses and the results may vary from person to person.
      7. The Company shall not be liable for any loss, injury or damage (including without limitation direct, indirect, consequential, special, exemplary or punitive loss, injury or damage) suffered by anyone on account of any negligence on the part of the staff or use/performance of the information, response, advice furnished to Members by the staff under the program.
      8. In addition to the above, the Company may offer ancillary/complementary nonhealthcare services to the Members at its discretion. Any offer, package or services provided as part of the Subscription is offered at the sole discretion of the Company and is subject to revision at any time as determined by the Company.
  3. Collected Information
    1. 3.1. The Company collects specific types of information about Members/Users via the Platform, various documentation and other means (Collected Information). Such Collected Information is only collected and used in accordance with the Privacy Policy. Members/Users expressly consent to the Company’s use of Collected Information.
    2. 3.2. In order to effectively offer the Services to Members, the Company may be required to transfer Collected Information in relation to the Members to certain third-party service providers as detailed in the Privacy Policy.
    3. 3.3. Members/Users represent and warrant that to the extent applicable, the Collected Information directly collected from Members/Users, is true, complete and accurate in all respects. Members/Users should immediately contact the Company at the details provided below if any of the Collected Information, relevant to Members/Users, undergoes any change.
  4. Disclaimers
    1. 4.1. The Company makes no representation or warranty about and disclaims all implied representations, warranties, or guarantees as to the validity, accuracy, correctness, or reliability of any information provided through the Services or Platforms. The information available on the Platform is provided for general information purposes only and any reliance on the information available on the Platform is at the User’s own risk.
    2. 4.2. Members agree and acknowledge that they shall be solely responsible for undertaking independent and effective due diligence prior to determining the third party service providers such as registered healthcare providers or registered medical practitioners from whom they wish to avail services. Members will be governed by the terms and conditions, including the refund policies and privacy policies, of the respective service providers in relation to the services offered by them. Members understand and acknowledge that the Company is not responsible for the quality, outcome or choice of treatment offered by such service providers.
    3. 4.3. The Platform and Services are provided to you on “as is” and “as available” basis without warranty of any kind either express or implied. The Company does not warrant that the Services provided at the Centre or on the Platform will be uninterrupted or error free or that the Platform or its hosting server are free from viruses or other harmful components. Further, you acknowledge that on occasion the Platform may be temporarily down due to periodic maintenance, technical issues, or for any security reasons beyond the Company’s control. In such instances of downtime, the Company shall not be held liable for any losses which you may incur. However, the Company shall make best efforts to rectify the issue causing the downtime and make the Platform available at the earliest.
  5. Membership
    1. 5.1. If Members wish to avail the Services, they are required to obtain a membership by creating an account on the Platform, providing relevant details (including but not limited to proof of name, age, identity and residence), and paying the applicable Subscription fees as may be prescribed by the Company from time-to-time.
    2. 5.2. Members agree to provide correct and valid information as required in order to complete the registration process to obtain a membership. Upon obtaining membership post verification, Members will be assigned a unique ID. Any information collected pursuant to the creation of an account or application for the Subscription, will be used and processed in accordance with these T&Cs and the Privacy Policy.
    3. 5.3. Members will be required to take all the necessary measures for maintaining the privacy of their account and unique ID. Members will also be responsible for any and all activities that occur through their account and unique ID. Additionally, Members are prohibited from selling, trading, or otherwise transferring their account or ID to another party or impersonating any other person for the purpose of using the Platform or utilising the Services.
    4. 5.4. Each Member will be assigned a unique ID. Use of another person’s ID to avail the Subscription and/or Services is expressly prohibited.
  6. Proprietary Rights
    1. 6.1. The Platform and Services provided by the Company contain copyrighted material, rademarks, and other proprietary information that belongs to the Company or its licensors, and you agree not to use or otherwise reproduce separately, the Company’s proprietary rights and the textual content associated with them without obtaining the Company’s prior written consent. You agree to not remove, obscure, or otherwise alter any proprietary notices appearing on any content on the Platform, including copyright, trademark, and other intellectual property notices.
    2. 6.2. You agree that you shall not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. Any use of the Platform other than as specifically authorised by the Company is strictly prohibited.
  7. Platform Access
    1. 7.1. By using the Services or the Platform of the Company, Members agree not to undertake certain activities which include but are not limited to: a) infringing any proprietary rights, including but not limited to copyrights, patents, trademarks or trade secrets, of any party; b) except as may be provided hereunder, copying, displaying, distributing, modifying, publishing, reproducing, storing, transmitting, posting, translating, creating any derivative works, renting, or licensing the Platform or any portion thereof; c) downloading or copying any kind of information for the benefit of another individual, vendor or any other third party; d) uploading, posting, or transmitting any information through the Platform you do not have a right to make available (such as the intellectual property of another party) e) uploading, posting, or transmitting any material that contains software or any virus or any other computer code, files or programmes designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment f) undertaking any action that imposes or may impose, in the Company’s sole discretion, an unreasonable or disproportionately large load on the Company’s infrastructure; g) use of data mining, robots, or similar data gathering and extraction tools; h) making any back-up or archival copies of the Platform or any part thereof i) bypassing any measures used by the Company to prevent or restrict access to the Platform j) accessing, monitoring or copying any information on the Platform using any robot, spider, scraper, or other automated means of any manual process for any purpose without the Company’s express written permission; k) violating the restrictions in any robot exclusion headers on the Platform or bypassing or circumventing other measures employed to prevent or limit access to the Platform; l) deep-linking to any portion of the Platform for any purpose without the Company’s express written permission; or m) framing’, ‘mirroring’, or otherwise incorporating any part of the Platform into any other website without the Company’s prior written authorisation.
  8. Indemnity and Release
    1. You agree to release, indemnify, and hold the Company and its affiliates and its officers, employees, directors and agents harmless from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury arising out of or relating to Member/User’s breach of these T&Cs or Member/User’s use of the Platform or Services.
  9. Limitations of Liability
    1. You agree to release, indemnify, and hold the Company and its affiliates and its officers, employees, directors and agents harmless from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury arising out of or relating to Member/User’s breach of these T&Cs or Member/User’s use of the Platform or Services.
    2. 9.1. To the fullest extent permitted by applicable law, you hereby expressly agree to defend, indemnify, and hold harmless the Company, its affiliates, officers, agents, and successors and assigns, against any and all claims, liabilities, damages, losses, costs and expenses, including reasonable attorney’s fees, caused by or arising out of claims based upon: a) any breach by you of these T&Cs; b) any breach by you of applicable law; c) Members’ choice of the registered healthcare provider/ registered medical practitioner.
  10. Termination
    1. 10.1. You agree that the Company may, in its sole discretion, suspend or terminate your use of the Platform and your Subscription for any reason, including without limitation, if the Company believes that you have violated or acted inconsistently with the letter or spirit of these T&Cs. The Company may also in its sole discretion and at any time discontinue the provision of the Platform, or any part thereof. You agree that the Company will not be liable to you or any third party for termination of your access to the Platform.
    2. 10.2. Upon termination, these T&Cs shall terminate, except for those clauses that are intended to survive expiry or termination.
  11. No Waiver and severability
    1. You agree that no action of the Company, other than an express written waiver or amendment, may be interpreted as a waiver or amendment of any of these T&Cs. In the event any clause of these T&Cs is found to be unenforceable, then whenever possible, this will not affect any other clause, and each shall remain in full force and effect.
  12. Governing law and dispute resolution
    1. These T&Cs will be governed by and construed in accordance with the laws of India and any dispute arising out of or in connection with these T&Cs or Services shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.
  13. Communication
    1. You may communicate with the Company for any grievance that you experience in connection with the Services or the Platform, at:
    2. To: The Grievance Officer
    3. Email ID: