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SOLIS HEALTH CANCER SUPPORT CENTER

Cancellation and Modification Policy

Last updated on [25/02/2023]

Notice of Cancellation and Modification Policy
  1. Payments and Refunds
    1. 1.1. Member shall pay Subscription fees (for themselves and their dependents, as permitted
      under these T&Cs) to the Company on a period specified at the time of registration, based on the type and duration on the plan chosen. Upon expiry, the Members will be required to renew the Subscription at their discretion, in accordance with these T&Cs, and there shall be no automatic renewal via recurring payments.
    2. 1.2. Members may raise a refund request with the Company at cancersupport@solis.health and
      submit valid documentation (including proof of deficiency or spuriousness of the Company’s Services and medical reports, as applicable) to substantiate such refund requests/claims. Basis
      the Company’s review of such documentation, if the claim is found to be valid, then a refund of the relevant amount of the Subscription fee will be processed into Member’s wallet, card or bank account on a pro-rata basis. Such processing will further depend on (i) the manner in which the Subscription order was placed; (ii) the terms and policies of our third-party payment gateway
      providers; and (iii) the Services under the Subscription utilized by the Members until the period of the refund request. For clarification, this refund process would only be in relation to any
      deficiency or spuriousness in Services by the Company. As mentioned in clause 5 below, the Company will not be liable for the services availed from third party service providers such as registered healthcare providers or registered medical practitioners.
    3. 1.3. Subject to clause 1.2, Members who have not availed any Services under the Subscription for a period of six (6) months have the option to withdraw/discontinue the Subscription and obtain
      a refund of the Subscription fee.
    4. 1.4. Subject to clause 1.2, Members who have availed any of the Services as part of the Subscription shall not be eligible for any refunds from the Company, except in cases where the Services offered by the Company were proven to be deficient or spurious in the manner mentioned in clause 1.2 above.
    5. 1.5. The refund process shall be completed within 5-7 business days from the date of submission of the request for refund.
    6. 1.6. Notwithstanding anything in this clause, a Member shall not be eligible for any refunds from the Company if such Member is in breach of these T&Cs, Privacy Policy or any other policy of the Company, or applicable laws.
    7. 1.7. Payments toward accepted refund requests shall be effected as prescribed by the Reserve Bank of India or any other competent authority under any law for the time being in force, within a reasonable period of time, or as prescribed under applicable laws.
    8. 1.8. In the unfortunate event of death of a Member, the Member’s family members are requested to write to cancersupport@solis.health and share a copy of the registered death certificate by
      government authority for the Member who is deceased in order to process the refund in line
      with the process mentioned in this document.
    9. 1.9. In the event that a Member has opted to change their name, they can write to cancersupport@solis.health with proof of their new Aadhar card with their new name and a copy of the gazette name change.

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