Cancellation and Modification Policy

Last updated on [03/02/2023]

Notice of Cancellation and Modification Policy
  1. Payments and Refunds
    1. 1.1. Members shall pay Subscription fees (for themselves and their dependents, as permitted under these T&Cs) to the Company on a period specified at the time of registration, based on the type and duration on the plan chosen. Upon expiry, the Members will be required to renew the Subscription at their discretion, in accordance with these T&Cs, and there shall be no automatic renewal via recurring payments.
    2. 1.2. Members may raise a refund request with the Company at and submit valid documentation (including proof of deficiency or spuriousness of the Company’s Services and medical reports, as applicable) to substantiate such refund requests/claims. Based on the Company’s review of such documentation, if the claim is found to be valid, then a refund of the relevant amount of the Subscription fee will be processed into the Member’s wallet, card or bank account on a pro-rata basis. Such processing will further depend on (i) the manner in which the Subscription order was placed; (ii) the terms and policies of our third-party payment gateway providers; and (iii) the Services under the Subscription utilized by the Members until the period of the refund request. For clarification, this refund process would only be in relation to any deficiency or spuriousness in Services by the Company. As mentioned below, the Company will not be liable for the services availed from third party service providers such as registered healthcare providers or registered medical practitioners.
    3. 1.3. The refund and the period within which one can apply for cancellation will depend on the
      package taken.
    4. 1.4. Subject to clause 1.2, Members who have availed any of the Services as part of the Subscription shall not be eligible for any refunds from the Company, except in cases where the Services offered by the Company were proven to be deficient or spurious in the manner mentioned in clause 1.2 above.
    5. 1.5. The refund process shall be completed within 7-10 business days from the date of submission of the request for refund.
    6. 1.6. Notwithstanding anything in this clause, a Member shall not be eligible for any refunds from the Company if such Member is in breach of these T&Cs, Privacy Policy or any other policy of
      the Company, or applicable laws.
    7. 1.7. Payments toward accepted refund requests shall be effected as prescribed by the Reserve Bank of India or any other competent authority under any law for the time being in force, within
      a reasonable period of time, or as prescribed under applicable laws.
    8. 1.8. In the unfortunate event of death of a Member, the Member’s family members are requested to write to and share a copy of the registered death certificate by
      government authority for the Member who is deceased in order to process the refund in line with the process mentioned in this document.
    9. 1.9. In the event that a Member has opted to change their name, they can write to with proof of their new Aadhar card with their new name and a
      copy of the gazette name change.

Notice of Cancellation and Modification Policy​

The cancellation can be initiated at any time within the validity period, and the refund will be processed on a pro-rata basis.

You can initiate the cancellation by writing an email stating the reason to or through your member portal.

Written request with the reason mentioned.
● Death certificate (in case of death).
● Account details for the refund transfer, which must be the member or registered caregiver’s account.

It takes 3 working days to receive confirmation on approval and the refund amount. The amount will be credited to the account within 5-7 banking days.

Cancellation fees will apply as per the policy.

Yes, in case of death, a refund can be requested, or the service can be extended to the immediate family without any cancellation fee.

If no assessment has been taken, a cancellation fee of Rs.250/- will be deducted if initiated within 45 days; otherwise, a cancellation fee of Rs.500 will be deducted. Refunds are applicable within specific time frames.

Within 30 days: Eligible for a refund for 3 sessions - Rs.1400/-
● Within 31-60 days: Eligible for a refund for 2 sessions - Rs.900/-
● Within 61-90 days: Eligible for a refund for 1 session - Rs.400/-

No, there are no refunds for Care kit cancellations.

No, services cannot be transferred to other departments. Refund and repurchase are the only options.

Yes, services can be transferred to family members only in case of deaths.

The member will have access to the portal and can view all the data only for a period of 3 months from the date of cancellation.

Cancellation of annual packages can only be done within 6 months of availing the package. A refund fee of Rs. 200 will be deducted and the refund will be done on a pro rata basis.